LEGAL · REFUNDS

Refund Policy

Effective October 18, 2026 · Digital download products

URBANMINT SELECTORA LLC sells electronic files that can be copied once delivered. This policy explains when refunds or replacements are available for workbooks, template packs, and library passes purchased through our request desk process.

1. General rule

Because our products are digital downloads, all sales are generally final once access links or files have been sent to your email. This is standard for reproducible content. We still help when something is wrong with the files themselves or when we have not yet delivered.

2. Before delivery

If you cancel before we send download access, we will refund any payment already collected for that order, minus non-recoverable processor fees where applicable, within a reasonable period using the original payment method when possible.

3. After delivery

Refunds after delivery are limited. We may consider a refund if you contact us within seven (7) days of delivery and have not been able to open files after following our troubleshooting steps — not because the templates did not fit a project you had in mind. Dissatisfaction with personal productivity outcomes is not grounds for a refund.

4. File issues and replacements

If a PDF is corrupted, a link expires before reasonable use, or the wrong SKU was attached, contact us with your order email and a short description. We will re-send corrected files or provide a working link. The Project Blueprint Collection includes one access-email revision for documented file issues as stated in the catalog boundary — not unlimited customization.

5. Studio Desk Pass

Pass purchases bundle many files. If delivery failed entirely, we will fix delivery first. Partial refunds for individual items inside a pass are not offered once the library zip or link set has been successfully delivered.

6. Chargebacks

If you dispute a charge with your bank without contacting us first, we may suspend future sales to that email address and provide delivery logs to the processor. Please email us so we can resolve access issues directly.

7. How to request

Email partner@urbanmintselectora.com with your name, order date, SKU names, and whether files were received. Include screenshots of any error messages. We respond within several business days.

8. Contact

URBANMINT SELECTORA LLC · 8383 Wilshire Boulevard, Beverly Hills, CA 90211 · +1 (415) 463-4236